Support

Need help with SBA Feed? Email us at sbacommerceltd@gmail.com. We aim to reply within 1 to 2 business days. Support is by email only.

What to include in your message

1. Your store domain (the xxx.myshopify.com address).
2. What you were doing, and what happened instead.
3. A screenshot, if it shows the problem.

The store domain matters most — it lets us find your account straight away.

What we can help with

• Connecting a Shopify store or a Merchant Center account.
• Products not syncing, or sync errors.
• Understanding the Diagnostics tab and Google's item-level issues.
• Plans, billing, trials, and promo codes.
• Rules, overrides, and category mapping.

What we cannot fix for you

• Google's approval decisions. Whether a product is approved, disapproved, or limited is Google's decision. We show you Google's own reasons in the Diagnostics tab, and we can help you understand them, but we cannot change them.
• Shopify admin issues. Problems inside Shopify itself (billing, store settings, other apps) belong to Shopify's support.

Before you write in

• Open SBA Feed in your Shopify admin and check the Diagnostics tab — it shows Google's current status and reasons for every product.
• Check the Billing tab for your plan, usage against its limit, and your next payment.
• Remember: shipping is set in your Merchant Center shipping settings, not in the feed. If Google reports missing shipping information, that is where it is fixed.

Contact

SBA Commerce Ltd — sbacommerceltd@gmail.com.